Shipping & Delivery
What should I do if my parcel arrives damaged?
In this case please contact our Support Team via e-mail, the contact form or call us.
To which countries is delivery possible?
Currently we only deliver in Switzerland. We hope to be able to ship to other countries soon.
Can I pick up the ordered goods?
No, currently we only deliver.
Do you run a shop?
No, currently we only operate this online shop.
How much are the shipping costs?
As a rule, a flat rate of CHF 8.90 per parcel is charged. Other rates may be charged for very large parcels. We ship free of charge for orders over CHF 100. Shipping is done via Swiss Post. You can find the exact conditions here.
Can I track my shipment?
No, unfortunately we do not offer this function yet. However, you will receive a confirmation as soon as your order has been sent.
What should I do if my parcel does not arrive?
In this case please contact our Support Team via e-mail, the contact form or call us.
Return & Exchange
Can I return items that I do not like?
If the delivered item does not meet your requirements, you can return it to us within 30 days of receipt of the delivery. After we have received and checked the return, we will refund your money. The following rules apply:
The following articles are not taken back or exchanged:
- Used, defective and damaged items.
- Items that are no longer in perfect original packaging.
- Incomplete items (missing components and packaging, etc.)
- Discounted articles and articles from the SALE category
Refunds:
- Credits are refunded to you in the same form as you paid for the purchase.
- If you have ordered by invoice, please wait for the new invoice.
- Shipping costs are charged for returns and exchanges. not remunerated.
Customer account
Why should I create a user account?
With a user account, you can easily log in to our online shop and shop at any time. The advantage is that your personal details are already stored in the system and you don't have to re-enter them every time. You want to shop quickly and easily? Then we recommend that you create a user account. Of course, you also have the option of shopping with us as a guest.
Forgotten password, what do I have to do?
Under "My account" you will find the option "Forgotten password".
Payment options
What payment options can I use?
You can place your orders in our online shop with the following payment methods:
- Mastercard
- Visa
- E-finance
- Postcard
- PayPal
- TWINT
- Purchase on account (Powerpay)
Can I also pay cash on delivery or in advance?
No, unfortunately it is not currently possible to order by prepayment or cash on delivery.